Terms of Service

1. Agreement to Terms

By engaging Hitech Wolf Inc. (“Hitech Wolf”, “we”, “us”) for services or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services or website.

2. Services

Hitech Wolf provides managed IT services, cybersecurity consulting, network administration, cloud services, VoIP, and related IT professional services to businesses. Specific service scopes, deliverables, and pricing are defined in individual Service Agreements or Statements of Work agreed upon in writing between Hitech Wolf and the client.

3. Service Agreements and Payment

• Services are provided under written agreements specifying scope, term, and fees
• Invoices are due net-30 from invoice date unless otherwise stated in the service agreement
• Late payments may incur a finance charge of 1.5% per month on outstanding balances
• Service may be suspended for accounts 60 or more days overdue following written notice
• Disputed invoices must be raised in writing within 14 days of the invoice date

4. Acceptable Use

You agree not to use Hitech Wolf's services, systems, or website for:

• Any unlawful purpose or in violation of applicable law
• Distributing malware, ransomware, spam, or other harmful content
• Unauthorized access to third-party systems or networks
• Any activity that interferes with or disrupts the services or systems of others
• Harassment, defamation, or other harmful conduct

We reserve the right to suspend or terminate services for material violations of this acceptable use policy.

5. Intellectual Property

Hitech Wolf retains ownership of all tools, methodologies, scripts, templates, and documentation developed independently of client-specific engagements. Custom work product developed specifically under a client engagement and paid for in full is owned by the client unless otherwise agreed in writing.

All content on this website — including text, graphics, logos, and software — is the property of Hitech Wolf Inc. and may not be reproduced without written permission.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Hitech Wolf's total liability for any claim arising from services provided is limited to the total fees paid by the client in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall Hitech Wolf be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

Hitech Wolf maintains professional liability and cyber insurance. Certificates of insurance are available upon written request.

7. Disclaimer of Warranties

Services are provided with reasonable professional skill and care in accordance with industry standards. Hitech Wolf does not warrant that IT systems will be error-free, uninterrupted, or free from security vulnerabilities. No warranty is provided beyond what is expressly stated in a written service agreement.

8. Indemnification

You agree to indemnify, defend, and hold harmless Hitech Wolf and its employees, officers, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your misuse of services, violation of these terms, or infringement of any third-party rights.

9. Dispute Resolution

The parties agree to first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within thirty (30) days of written notice, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Jacksonville, Florida.

These terms are governed by the laws of the State of Florida. Venue for any legal proceeding shall be Duval County, Florida.

10. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be communicated with at least 30 days' notice. Continued use of our services after notice constitutes acceptance of the updated terms.

11. Contact

Questions about these terms?

• Hitech Wolf Inc. — Jacksonville, Florida
• Email: [email protected]
• Phone: (888) 650-5201